vola! wants you to be happy with every product. This policy sets out when and how returns and refunds work. On eligible orders, vola! supports check-before-you-pay (COD) so you can receive with confidence.
vola! accepts returns on intact, unused products with full packaging and labels in these cases: manufacturer defects, wrong products delivered, or quantities that do not match the order.
Return requests must be sent within 7 days of receiving your order. For manufacturer defects, the product is additionally covered by our 30-day warranty under the conditions set out on that page.
Orders placed via Shopee or TikTok Shop follow that marketplace's own return and dispute policy, within the deadlines and process the platform sets. The timeframes on this page apply to orders placed directly with vola!.
Returns do not apply to used products, damage from external causes, missing packaging or labels, or requests past the stated window.
Contact vola! with your order details and product photos. Once confirmed, vola! will guide you through the return and either replace the product or refund as agreed.
Refunds are issued via the original payment method or bank transfer, within a reasonable time after vola! receives and inspects the returned product.
For manufacturer defects or wrong deliveries, vola! covers return shipping. In other cases, costs are agreed between both sides before proceeding.
To request a return, please contact vola! via our contact form. This policy should be read together with our Warranty Policy.