vola! wants you to be happy with every product. This policy sets out when and how returns and refunds work. On eligible orders, vola! supports check-before-you-pay (COD) so you can receive with confidence.
vola! accepts returns on intact, unused products with full packaging and labels in these cases: manufacturer defects, wrong products delivered, or quantities that do not match the order.
Return requests must be sent within 7 days of receiving your order. For manufacturer defects, the window may be reviewed flexibly case by case.
Returns do not apply to used products, damage from external causes, missing packaging or labels, or requests past the stated window.
Contact vola! with your order details and product photos. Once confirmed, vola! will guide you through the return and either replace the product or refund as agreed.
Refunds are issued via the original payment method or bank transfer, within a reasonable time after vola! receives and inspects the returned product.
For manufacturer defects or wrong deliveries, vola! covers return shipping. In other cases, costs are agreed between both sides before proceeding.
To request a return, please contact vola! via our contact form.